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10 Ways to Utilize Customer Advocacy for your SaaS
No matter what type of business you’re in, yofu will interact with customers. They are, after all, the foundation of your business; without them you’d have no business at all. Putting a heavy focus on...
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7 Essential Customer Feedback Questions for Customer Surveys
Any successful company of today knows that optimizing customer feedback questions are just as important as innovative product-related ideas or internal expert opinions. The way big brands and small...
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Customer Support Tools Breakdown in 2024: Which One Fits Your SaaS Tool Stack?
When you’re searching for customer support tools, you want to make sure that it ticks all the boxes your team requires. After all, customer support interactions can be some of the most memorable...
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The Most Hands-on Guide for SaaS Go-to-Market Strategy and Product Launch Plans
Whether you’re still validating your SaaS product idea or launching a new feature to an existing product line, thinking about your Go-To-Market Strategy is always relevant. In fact, iterating your...
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Net Promoter Score (NPS): the right way to use it + case study
Do you keep hearing about Net Promoter Score (NPS) as a great tool for improving customer satisfaction, boosting customer lifetime value, and generating more revenue? If you’re interested in learning...
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How to Capture or Record Video from Website for Feedback [Tips & Tools]
If you’re searching for a tool to capture or record video from a website to improve your support process, then most likely this is how your users typically send a question/complaint: They find your...
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Top 25 Website Feedback Widgets 2024
Imagine a SaaS company that has personally engaged with up to 50% of its users—unprecedented, right? Well, prepare to be amazed, because at Usersnap, we’ve achieved this remarkable feat using a simple...
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An interview with John Kotowski on product pricing surveys: pricing research...
You either have a million questions that you don’t know how to arrange on your product pricing survey, or your mind is blank and you don’t know where to start. Well, monetizing your product is a...
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10 Best Customer Feedback Examples 2024 [Updated]
We’re glad to see more and more big companies putting customer feedback as a high priority, so today we want to share the top 10 customer feedback examples with you to help you get started in your own...
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8 Best Customer Feedback Tools To Try in 2024
Did you know that 73% of consumers state that customer experience is a crucial factor for determining whether to do business with a company or not? Additionally, 84% of companies that actively work on...
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Closed-loop feedback: The Best Ways to Use NPS
Ever started collecting customer feedback, but couldn’t make it actionable in the end? Sounds all too familiar to us, which is why we learned over time how to close the customer feedback loop properly....
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